Delivery
For door gear orders
In normal circumstances we commit to despatch your order within 1 working day of order receipt. Most England, Wales and Central Scotland orders are delivered within 24 hours of despatch but in some circumstances may take up to 72 hours.
Orders for the Scottish Highlands, Islands, Hebrides, Isle of Man, Channel and Scilly Isles and Northern Ireland will take between 3-5 days depending upon location.
For door orders
In normal circumstances we commit to despatch your order within 5 working days of order receipt. Most England, Wales and Central Scotland orders are delivered within 3 days of despatch but in some circumstances may take up to 5 days
Orders for the Scottish Highlands, Islands, Hebrides, Isle of Man, Channel and Scilly Isles and Northern Ireland will take between 7-10 days depending upon location.
If an order is for both doors and door gear, the door and door gear will be delivered separately.
Delivery Address
You can choose to have your goods delivered to an address which is different from the billing address when prompted during the checkout process.
If the address you have provided is incorrect, the order is usually returned to us by the carrier. Please double check your delivery address carefully when placing the order.
Delivery Status and tracking your order
We will send you a confirmation email to tell you when your order has been placed and then a further email with a tracking link when the goods have been despatched. If your order has not been received within the timescale mentioned above please contact us by phone or email.
Delivery Problems
If the goods you have ordered are damaged, faulty, incomplete or incorrect, let us know within 14 days of receiving your order and we will arrange to have the products collected and replacements sent out free of charge.
The carriers we use require a signature for all parcels. If the carrier is unsuccessful in delivering your order on the first attempt they will leave a card and contact number for you to rearrange the delivery. If the order is not delivered after a period the goods will be returned to us.
Returns
Door gear orders
If the goods you have ordered are unsuitable for any reason we will credit you in full provided you return the goods to us in re saleable condition within 30 days of delivery. Please contact sales@coburn.co.uk for an RMA number prior to returning.
Door orders
All orders for doors are made to order and therefore not returnable
Delivery charges (Excl VAT)
Please note there are different delivery rates for doors and door gear, please see the table below for details
DOOR GEAR ORDERS
DELIVERY ZONE |
VALUE OF ORDER |
CARRIAGE CHARGE |
Mainland England and Wales | under £100 door gear
Over £100 door gear |
£13.00
£5.00 |
Central Scotland | Under £150 door gear
Over £150 door gear |
£18.00
£5.00 |
Scottish Highlands and Northern Ireland | No minimum value door gear | £90.00 flat rate |
Scottish Islands, Hebrides | No minimum value door gear | £75.00 flat rate |
Isle of Man | No minimum value door gear | £100.00 flat rate |
Channel and Scilly Isles | No minimum value door gear | £125.00 flat rate |
DOOR ORDERS
DELIVERY ZONE |
No. OF DOORS |
CARRIAGE CHARGE |
Mainland England and Wales
|
1
2 3 4 5-15 15+ |
£40.00
£45.00 £50.00 £55.00 £60.00 Free of charge delivery |
Central Scotland | Additional £45.00 to all of the above options | |
Scottish Highlands and Northern Ireland | Price on application | |
Scottish Islands, Hebrides | Price on application | |
Isle of Man | Price on application | |
Channel and Scilly Isles | Price on application | |